1. GENERAL CONDITION ON READY TO WEAR" SALES
Shipping and delivery
All garments are shipped via UPS, but maybe changed from time to time A.AHNI’s discretion.
Garment sales will be shipped within 7 business days before your "event date". If there are no interruptions/delays with our shipping partner, your garment should arrive within 2-3 days from the time of shipping and one to two days before your event.
RETURNS AND EXCHANGES A.AHNI will accept returns on sales on these basis excludes rentals and custom wear:
•Garments must be returned within 5 business days from time of delivery.
•Garments are returned at the buyer’s expense and should be returned in the condition in which it was received. If the garment is not returned in the condition that it was received a refund or credit will not be given determined by our sole discretion. A.AHNI is not responsible for lost items being returned. Once we receive your item within the terms stated above a refund will be given to the payment card on file.
•A.AHNI does not give exchanges on sales or custom wear.
1. GENERAL CONDITIONS FOR SALES AND RENTALS
The services include the rental and sale of garments. This Section (1) sets out terms and conditions that apply to your rental or purchase of any garment.
18 YEARS OR OLDER. Garments may be rented or purchased for use by individuals under 18 years of age, but we rent and sell only to adults, who may rent or purchase the garments with a payment card or other approved payment method. By clicking agreeing to these Terms, you represent that you are 18 years or older and that you are authorized to use the chosen payment method (including, without limitation, credit cards) for the purpose of renting or purchasing the garments as described in these terms.
LIMITATIONS. You acknowledge and agree that we may place limits on the rental or purchase of any garments, including but not limited to restricting orders placed under a single customer account, payment card or billing or shipping address. We reserve the right to limit, cancel or prohibit any rentals or sales of garments for any reason in our sole discretion, including but not limited to availability and geographic concerns.
2. RENTAL TERMS AND CONDITIONS
DELIVERY FOR RENTALS. Your rental garments may be ordered and couriered to you on the same day for certain orders placed by 2 p.m. for delivery in the DFW, subject to the additional delivery charge of $1.50 per mile. Otherwise, all deliveries outside of the DFW will be through A.AHNI's shipping services, which may change from time to time at A.AHNI’s discretion. Same day delivery does not apply to "ready to wear" garments or custom wear.
COLLECTIONS. If you do not pay the amounts you owe to A.AHNI when due, then A.AHNI will need to institute collection procedures. You agree to pay A.AHNI’s costs of collection, including without limitation reasonable attorneys' fees. COMMUNICATIONS. You consent to receive communications from us, including email, text messages, and calls, including for the purposes of notifying you about the status of your order, sending you reminders, facilitating secondary authentication, and providing other information. We may contact you by telephone calls or text messages, at any of the telephone numbers provided by you. Standard message and data rates charged by your mobile carrier may apply to the text messages we send you. You may opt out of receiving communications by following the unsubscribe procedures we provide to you. In the case of text messages, you may opt out by replying "STOP" to a text message you receive from us or by emailing firstname.lastname@example.org You acknowledge that opting out of receiving communications may impact your use of the Services."
The following conditions apply to the rental of any garment:
RENTAL FEE. The rental fee (“Rental Fee”) for the garment will be the total of the rental fee, insurance charges and delivery charges listed on the site for your rental of the garment. When you place your rental order for a garment, you hereby authorize A.AHNI to charge your payment card for the rental fee. A.AHNI will charge your payment card the amount of the rental fee immediately upon your rental order. A reservation of a garment on the website is an order for the rental of that garment, regardless of how far in advance that garment is reserved. In addition, at the time of your rental order for a garment, you hereby authorize A.AHNI to charge your payment card for an amount equal to 100% of the original retail value of the Garment (when new) set forth on the Site or App (“Retail Value”) plus applicable sales taxes; provided that A.AHNI will only charge your payment card for an amount greater than the Rental Fee as described below. Rental Fees exclude all federal, state and local taxes, GST, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by you directly or, if paid by A.AHNI, shall be paid by you to A.AHNI in connection with your rental order.
CANCELLATION POLICY. You may cancel your rental order subject to the following cancellation fees and policies:
If you cancel fifteen (15) more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order.
If you cancel less than thirty (15) days but more than eight (8) days in advance of the delivery date, you will not receive any refund, but you will receive a full credit to your A.AHNI account for the rental fee associated with the cancelled order. This credit can be applied to any future A.AHNI rental.
If you cancel fourteen (8) or fewer days in advance of the delivery date, you will receive a credit to your A.AHNI account for the rental fee associated with the cancelled order, minus a cancellation fee of $30.
RETURN PACKAGING. With delivery of the garment, A.AHNI will provide you with a pre-paid, pre-addressed A.AHNI carrying mailing envelope as well as instructions for your use in returning the Garments to A.AHNI (“Return Packaging”).
RECEIPT OF THE Garments. Upon delivery, you bear responsibility for the garment(s). If however, you opt to have the garments delivered in DFW by courier service, you agree to bear responsibility for receipt of garments shipped to the location specified at time of check out. You acknowledge that a secure shipping address is highly recommended. A “” means a location where an individual can physically receive garment(s). In the event that an un-secure shipping address is provided, A.AHNI does not bear liability for garments left unattended. Furthermore, you acknowledge that providing anything other than a secure shipping address may result in delivery delays and additional delivery fees for which A.AHNI will not be liable. You will be liable for all such delays and additional delivery fees.
USE OF THE Garments. You agree to treat the garment(s) with great care, as if it was borrowed from your best friend. You are responsible for loss, destruction or damage to the garment due to theft, disappearance, fire, major stains or any other cause, other than normal wear and tear. Normal wear and tear encompasses minor stains, side seam rips, missing beads/sequins/jewels, stuck zippers or other minor damage covered by the insurance you paid for with your rental of the applicable garment. If you return a garment that is damaged beyond normal wear and tear, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the garment, as determined in our discretion, up to the retail value for the garment.
RETURN OF THE Garments; EXTENSIONS. You agree to return the garments to A.AHNI in the return packaging on or before the return date for the garments that are identified in the online invoice for your order. You may extend your order for a garment on the website, or by phone to A.AHNI; provided that any extensions are subject to other orders for that garment and to pre-payment of the additional rental fee applicable to that garment for the period of time of the extension. You must return the garment by delivering the garment in the return packaging to a UPS store located in the United States by 12 p.m. on or before the date that the garment is due. We are not responsible for any personal or other items left in the garment or which are returned to A.AHNI in the return packaging. If you believe you have accidentally or otherwise sent us any such items, please contact customer service as soon as possible at email@example.com. Our staff may assist in attempting to locate such items at a customer’s request, but are not obligated to and assume no liability for doing so.
LATE FEES. If you return the garment(s) late or not at all, a late fee of fifty dollars ($30.00) will be charged to the payment card you used to pay the rental fee or to any other payment card included in your account information that you have provided to A.AHNI for every day that you are late returning the garments, and you agree to pay such late fees, up to an amount not to exceed 100% of the retail value plus applicable sales tax (plus the rental fee). The late fee is payable for each order of garment that is not returned when due, not for each garment that is the subject of the order that is late. If you have not returned a garment within twenty (15 ) days after the return date for the garment, your late return will be considered a non-return and A.AHNI will charge your payment card the maximum late fee, less any late fees that you have already paid, plus applicable sales tax.
PAYMENT OF 100% RENTAL VALUE A.AHNI will not charge you for more than an amount equal to 100% of the retail value plus the rental fee, in the whole amount, for any charges, If you pay A.AHNI an amount equal to 100% of the retail value under this section and you still possess the garment, the garment is yours to keep, though on an “AS IS” basis without warranty of any kind. For the avoidance of doubt, the limitations of this condition shall not apply to the rental fee, which is charged separately from, and in addition to, any other charges payable by you in agreement to this section (2).
LOST RETURN PACKAGING. If you lose the return packaging, you will be responsible for returning the item at your own expense by the expected return date, and providing A.AHNI with a tracking number. For the avoidance of doubt, the limitations of this clause shall not apply to the Rental Fee, which is charged separately from, and in addition to, any other charges payable by you in agreement to this section
LIMITED WARRANTIES. The following are the limited warranties A.AHNI provides in connection with garment rentals. A.AHNI’s liability to you for failure to comply with any of these warranties is limited to timely delivery of garment conforming to the warranties or a refund of the rental fee (excluding insurance and delivery charges) as determined by A.AHNI. See Below.
CORRECT Garments. Subject to availability, we will deliver the Garments you ordered, including the specified size, color and design, on or before the delivery date for which you ordered them, except in the rare event that the garment is damaged beyond repair or there is an occurrence subsequent to the placing of the order that prevents timely delivery. In such event, we will use reasonable efforts to notify you that the garment is unavailable. If we are able to reach you, you will be entitled to choose any available rental garment to replace the unavailable garment. If we are unable to reach you, you acknowledge and agree that we may send you a replacement garment of the same or greater value. Garments may appear different in color and style than as displayed on the website.
CLEAN AND READY FOR YOU TO WEAR. The garments will be professionally cleaned and delivered ready for you to wear. A.AHNI dry cleans and inspects each garment with the utmost care, but use of the garment is at your own risk and A.AHNI shall not be held liable for any health-related complaints associated with any garment. However, all rental garments are rented on an “as is” basis, without any warranty whatsoever.
SIZING RETURNS. If your garment does not fit you, then you may return the garment to A.AHNI within 24 hours (excluding Sundays and holidays) of the date you received the garment by contacting A.AHNI at firstname.lastname@example.org or phone (325-260-3151) and returning the Garment in conformance with the return procedures above (returns due to sizing). A.AHNI will then issue you a credit for the full Rental Fee (less delivery charges) of the Garment for a future rental by you of our Garments, so long as the Garment, in our sole discretion, has not been worn.
BACKUP Garments. If you order a Garment hereunder, you may also order a backup Garment (at the same or lower price tier as the first garment) (a “backup garment”) for a reduced rate, as set forth on the website, for the same time period that you order the first garment. Any backup garment must be returned together with the garment with which it was ordered. These Terms apply to any backup garment just as to any other Garment; provided that the sizing guarantees and credits described under “sizing returns” do not apply. We may discontinue the availability of backup garments at any time.
3.PURCHASES OF "RENTAL" GARMENT/CUSTOM WEAR
RENTAL GARMENTS ARE USED AND ARE RENTED "AS IS".. However, if you desire to purchase a "rental" garment it will be classified as "custom wear" and may take up to 3 weeks before delivery at retail value. Custom wear orders on rentals pieces must be accompanied with your measurements via the chart on the website. An original design custom wear (not a style on the website) requires a 35-45 minute phone consultation/video conference, and email communication. Unlike the rental version, all custom wear garments are unworn. A.AHNI reserves the right to refuse any custom wear order. All custom wear sales are final.
PURCHASE PRICE OF CUSTOM WEAR (excludes "ready to wear" garments)
The final purchase price for custom wear will be given after customer’s approval on design. Once you approve the final design, material, color etc. and have put down the deposit, A. AHNI will begin making your garment, which again may take up to 3 weeks depending on intricacy.
DEPOSIT FOR CUSTOM WEAR. A 50% deposit of cost is required for all custom wear, before A.AHNI will start construction of your garment.
PURCHASE PRICE OF SALES (excludes custom wear and rentals)
The purchase price for the garments will be the purchase fee and delivery charges listed on the website in connection with your purchase of the garments. Purchase price is as listed on the A.AHNI’s website at the time of purchase, and is subject to change. A.AHNI reserves the right to alter price, discount, or availability of any particular garment at its discretion and without notice. Upon your purchase order for a garment, you hereby authorize A.AHNI to charge your payment card for the purchase price. We will charge your payment card the amount of the purchase price immediately upon your purchase order. Purchase prices exclude all federal, state and local taxes, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by you directly at time of checkout.